The Frustration Rabbit Hole

Earlier today, I had to call the phone company about an error they had made regarding changes to my service plan.  I dread making these types of calls because I invariably end up being transferred to multiple service reps before my issues are resolved.  I find myself becoming angry and frustrated at how long these calls take and how inefficiently the company handles what should be a very easy and straight-forward request. Worse Than Usual Today’s call was far worse than any other such call I’ve … [Read more...]

Enough Already!

A few weeks ago, I went to see a specialist about the throat discomfort and swallowing problems I’d been experiencing (see my “It’s Always Something” post for more about this). As usual, I had to spend quite a bit of time in the waiting room, and this particular waiting room was more crowded than usual.  In addition, the phone was ringing off the hook and the environment was far from peaceful. To combat my internal frustration, I decided to journal about my feelings in that moment.  Here is an … [Read more...]