Resolutions Done Right

The end of the year is often a time of looking back.  What was great about the past year?  What didn’t work so well?  We often find ourselves performing a sort of audit on the past year so we can get a sense of closure prior to moving forward into the New Year.  Last week’s post, “Top 10 Posts of 2010” resulted from my reviewing all of the posts I had made to “The Healing Project” in 2010 and determining which ones represented my best work. I conducted a similar audit on my life as a whole and … [Read more...]

The Frustration Rabbit Hole

Earlier today, I had to call the phone company about an error they had made regarding changes to my service plan.  I dread making these types of calls because I invariably end up being transferred to multiple service reps before my issues are resolved.  I find myself becoming angry and frustrated at how long these calls take and how inefficiently the company handles what should be a very easy and straight-forward request. Worse Than Usual Today’s call was far worse than any other such call I’ve … [Read more...]